Terms of Use

1. About these Terms

1.1 FemJourn is a mobile application operated by Femnova Private Limited, a company incorporated in India under CIN U72200MH2026PTC469547, with its registered office at 506, Building No. 1, Harminder Singh Road, Seven Bungalows, Mumbai, Maharashtra 400061, India ("Femnova", "we", "us" or "our").

1.2 These Terms of Use ("Terms") govern your use of FemJourn. They form a binding agreement between you and Femnova. They are an electronic record under the Information Technology Act, 2000 and do not require a physical or digital signature.

1.3 You accept these Terms by ticking the box marked for that purpose on the welcome screen. You cannot use FemJourn until you have done so.

1.4 Your consent to the processing of your information is taken separately, under the FemJourn Privacy Policy. Accepting these Terms is not consent to data processing, and the two are recorded separately.

1.5 If you do not agree to these Terms, please do not use FemJourn.

2. Some words we use

2.1 "App" means the FemJourn mobile application. "Services" means the App and everything we make available through it. "Check-in" means a set of questions you answer about your symptoms. "Health Summary" means the summary and scores the App produces from your answers. "Flow" means one of the two parts of the Services described in Schedule I. "Free Tier" and "Paid Subscription" have the meanings given in clause 11. "Your Inputs" means the answers and other information you enter.

3. Who may use FemJourn

3.1 You must be 18 years of age or older. By using FemJourn you confirm that you are at least 18. FemJourn is not for children.

3.2 You will be asked for your age, and to confirm that you are 18 or older, before you answer any question in the App. By continuing, you confirm that what you have entered is true.

3.3 FemJourn is offered in India and is intended for users in India.

3.4 The App is available in English.

3.5 If we find that an account belongs to someone under 18, we will suspend it immediately, stop using the information, and delete it within 30 days.

3.6 FemJourn is for your own personal use. It is not for commercial use, and not for use by a clinic, employer, insurer or researcher.

4. Your account

4.1 You create an account with your mobile number. You confirm the number with a one-time code before you can answer any question in the App.

4.2 One account may be held against one mobile number.

4.3 You may change the mobile number attached to your account in the App, at Profile, Settings, My account, Change mobile number. We will send a one-time code to your existing number before a new number is registered. If you no longer have access to your existing number, write to us at info@femjourn.com and we will assist you with account recovery. Subject to clause 20, we are not liable for loss of access to your account caused by the loss of your SIM card or your mobile number.

4.4 Your account is yours alone. Please do not share it with anyone else, and do not use anyone else's account.

4.5 Anyone with access to your unlocked device may be able to see what is in your account. Keeping your device secure is your responsibility.

4.6 Please keep the information in your account accurate.

4.7 You may delete your account at any time, either in the app by going to Profile → "Delete my account", or by writing to us at info@femjourn.com. What happens to your information afterwards is set out in the Privacy Policy.

5. What FemJourn does

5.1 The Services consist of the two Flows described in Schedule I, together with the educational and wellness content in the App. Our goal is to help make certain health-related information more readily available and useful to you.

5.2 You answer questions about your symptoms. The App produces a Health Summary from your answers, including scores on FemJourn's own scales. Those scores are not medical measurements and do not correspond to any clinical scale.

5.3 Where you enter a measurement that you have obtained elsewhere, such as a haemoglobin value from a laboratory report, the App displays it against a range so that you can see where your own figure sits. The App does not test, measure or verify anything, and does not interpret your figure for you. What is shown depends entirely on the figure you have entered.

5.4 The content in the App has been written by Femnova's clinical and public health team. It is general information, not advice about you.

5.5 Your Health Summary may suggest that you consult a doctor or another health provider. Where the App suggests that you consult a doctor, this is general advice, and you are free to consult any doctor of your choice. If you ask us to, we can help you connect with an independent registered medical practitioner. In that case, our role is limited to sharing your phone number with the doctor so that she can contact you and arrange the consultation. Femnova does not provide medical services, does not take part in the consultation, and does not receive what you discuss with the doctor. The doctor is solely responsible for her assessment, advice, prescriptions and your medical records.

5.6 Your Health Summary is generated each time you complete a check-in and is available to you within the App. Certain ways of accessing or exporting your Health Summary, such as downloading it as a PDF, may be available as part of specific subscription tiers. If you choose to share your Health Summary with anyone, including a doctor, you do so entirely at your own discretion. Femnova is not responsible for how your Health Summary is interpreted or used by any third party.

6. Medical disclaimer

6.1 MEDICAL DISCLAIMER

6.2 FemJourn does not offer counselling services, or an automated chat assistant. If we introduce any of these, we will tell you and ask for your consent again before you use it.

6.3 Do not use the App to make decisions about your health, or in an emergency.

6.4 What the App shows you depends entirely on what you tell it. If your answers are incomplete or inaccurate, your Health Summary will be too.

7. Changes to the Services, and new features

7.1 We may add new features or services to the App from time to time. A new feature may be made available as part of the Free Tier, as part of an existing subscription plan, or as a new paid feature. The addition of a new feature is not a material change to these Terms and does not require a new version of these Terms. Where we add a new Flow, we will tell you in the App and update Schedule I.

7.2 If we introduce any of the things listed in clause 6.2, we will ask for your consent separately before you use it.

8. How you may use FemJourn

8.1 We give you a personal, non-exclusive, non-transferable and revocable permission to use the App on a device you own or control, for your own use.

8.2 Please do not: (a) copy, modify, translate, decompile or reverse engineer the App or any part of it; (b) use any robot, scraper or automated means to access the Services or extract content; (c) resell, rent, sub-licence or make the Services available to anyone else; (d) attempt to gain access to another user's account or to any part of our systems; (e) interfere with the working of the App, or introduce anything harmful into it; (f) use the App for any unlawful purpose, or in breach of anyone else's rights; or (g) remove any notice of ownership from the App or its content.

8.3 You may not use the App or its content to build, train or evaluate any other product or model.

9. If you share your Health Summary elsewhere

9.1 FemJourn has no community, forum or messaging feature. You cannot post anything in the App that another user can see.

9.2 If you choose to put your Health Summary, or anything else from the App, on any other platform, that is your decision and it is outside our control. We are not responsible for what happens to it there.

10. Ownership

10.1 The App, its design, its content, the check-in questions, the scoring and the name and logo FemJourn belong to Femnova or are used by Femnova with permission. Nothing in these Terms transfers any of that to you.

10.2 Your Inputs and your Health Summary remain yours. You allow us to store and process them in order to provide the Services to you, as described in the Privacy Policy.

10.3 If you send us a suggestion about the App, we may use it without owing you anything for it.

11. The Free Tier and the Paid Subscription

11.1 FemJourn has two levels of access. Certain features of the App are available free of charge, as the Free Tier. Other features require a Paid Subscription. A Paid Subscription gives you the Free Tier features and, in addition, the features that require a subscription.

11.2 You always keep access to the Free Tier. Whether you subscribe, do not subscribe, or cancel a subscription, the Free Tier remains available to you.

11.3 Early adopter access: if you register within 15 days of launch, you receive three months of free access to the Paid Subscription features, counted from the date you register. We will tell you at least 30 days before that period ends. It will not turn into a Paid Subscription by itself — if you want to continue with those features, you must choose to subscribe.

11.4 Subscription fees are as displayed in the App and on the relevant app store listing at the time of purchase.

11.5 All prices are in Indian Rupees. The amount you will pay is shown to you before you confirm the purchase.

11.6 If you subscribe at an introductory or promotional price, that price applies to your first term. Your subscription will then renew at the standard price applicable at the time, and the app store will ask for your agreement before charging a higher price.

11.7 We decide which features are free and which require a Paid Subscription, and we may change that designation at any time. Where a feature that required a Paid Subscription is moved to the Free Tier, no refund is issued for any remaining part of your subscription term. Where a feature that was free is moved to a Paid Subscription, we will give existing users at least 30 days' notice before access requires payment. This clause is subject to clause 18.

12. Paying for a subscription

12.1 Subscriptions are bought and paid for through the Google Play Store or the Apple App Store. We do not take payment ourselves, and we never receive or hold your card, bank or UPI details.

12.2 Your purchase is also governed by the terms of the app store you buy it through. The store tells us which plan you are on and whether payment succeeded. Nothing more.

12.3 We keep a record of your subscription for the period stated in the Privacy Policy.

13. Automatic renewal and cancellation

13.1 Subscriptions renew automatically at the end of each term unless you cancel.

13.2 The app store will notify you before each renewal. We do not send a separate reminder of our own.

13.3 You cancel through the app store, in your account settings there. Cancel at least 24 hours before your term ends, or the next term may be charged.

13.4 If you cancel, you keep the Paid Subscription features until the end of the term you have already paid for.

14. Price changes

14.1 We may change our prices. If the price of your subscription goes up, we will give you at least 30 days' notice before it takes effect, and you may cancel in that period without penalty.

14.2 The app store will also ask for your agreement to the new price. If you do not agree, your subscription will end at the close of your current term.

15. Promotional codes

15.1 We may offer promotional codes, partner codes and referral discounts from time to time. Codes are single-use, non-transferable, cannot be exchanged for money, and are subject to whatever conditions we tell you when the code is issued. We may withdraw an offer at any time.

15.2 For the initial months after launch, promotional codes are redeemed inside the App.

16. What happens when a subscription ends

16.1 When a subscription ends, the Paid Subscription features stop and you move to the Free Tier.

16.2 You continue to have read-only access to the check-in records and Health Summaries created while you were subscribed.

16.3 Nothing is deleted because you cancelled. Your information is kept for the periods set out in the Privacy Policy, and you can ask us to delete it at any time.

17. Refunds

17.1 Because payment is taken by the app store, refunds are dealt with under that store's refund policy. Please make any refund request to the store.

17.2 Where a store refers a request to us, we do not offer refunds beyond what that store's policy provides, except as set out in clause 18.

17.3 Nothing in this clause affects any right you have under the Consumer Protection Act, 2019 or any other law.

18. If we change or withdraw a paid feature

18.1 If we withdraw or materially change a feature that formed a core part of a Paid Subscription, we will give you at least 30 days' notice. During that notice period you may cancel your subscription and receive a pro-rata refund for the unused part of your term. If you do not cancel within the notice period, continuing to use the App is acceptance of the change.

18.2 Minor changes, bug fixes, interface updates, and the addition or removal of features that are not a core part of a Paid Subscription are not material changes and do not entitle you to a refund.

19. Availability and warranties

19.1 We take all reasonable care to ensure that the App functions correctly and is free from defects. However, software errors and interruptions are possible and cannot be entirely ruled out. The App is provided "as is" and "as available", without warranty of any kind, express or implied. We may suspend the Services for maintenance, or for reasons outside our control.

19.2 To the maximum extent permitted by law, we are not liable for any loss or damage arising from: (a) any technical error, bug or interruption in the App's functioning; (b) any temporary unavailability of the App or its features; or (c) any loss of data resulting from a technical failure.

19.3 If there is a material defect in the App's core functionality, our sole obligation is to use reasonable efforts to correct the defect within a reasonable time. This does not affect any right you have under the Consumer Protection Act, 2019 or any other law.

19.4 You need a compatible device and an internet connection. Those are your responsibility and your cost.

20. Our liability

20.1 We are not liable for any indirect or consequential loss, or for loss of profit, opportunity, data or goodwill.

20.2 We are not liable for any decision you take about your health on the basis of anything in the App, for any consequence of delaying or not seeking medical attention, or for any health outcome arising from your use of, or reliance on, the App or its content.

20.3 Our total liability to you, for everything arising out of or in connection with these Terms, will not exceed the amount you have paid us in the 12 months before the claim arose.

20.4 Nothing in these Terms, including clauses 6 and 19, limits liability that cannot be limited by law, including liability for death or personal injury caused by our negligence, or for fraud.

21. Indemnity

21.1 You agree to indemnify and hold harmless Femnova Private Limited, its directors, employees and agents from and against any claims, losses, liabilities, damages, costs and expenses (including reasonable legal fees) arising from or related to your use of the App in breach of these Terms, your misuse of the Services, or your infringement of anyone else's rights.

22. Suspension and closure by us

22.1 We may suspend your access, restrict a feature, or delete your account if:

1. you break these Terms, or we reasonably believe you are about to;
2. you use the App in a way that is unlawful, fraudulent, or harmful to us, to another user, or to anyone else;
3. you hold more than one account against the same mobile number, share your account, or try to get around a restriction we have placed on your use;
4. you interfere with the App or our systems, or attempt to access any part of them without authorisation;
5. we reasonably believe your account belongs to someone under 18;
6. you have not used your account for a long period; or
7. we are required to do so by law, by a court or authority, or by an app store.

22.2 What we do will be in proportion to what has happened. Where we reasonably can, we will tell you first and give you a chance to put things right. Where we cannot, we will tell you as soon as possible afterwards, unless the law prevents us.

22.3 If you think we have got it wrong, write to us using the details in clause 23 and we will look at it again.

22.4 Clauses 6, 10, 17, 19, 20, 21 and 27 continue to apply after your account is deleted.

23. Questions about these Terms

23.1 If you have any question or grievance about these Terms, please contact us at info@femjourn.com. Our Grievance Officer's details and our grievance redressal process are set out in our Privacy Policy.

23.2 We will acknowledge your message within 48 hours and respond within 30 days of receiving it.

24. Changes to these Terms

24.1 We may change these Terms. If we do, we will tell you in the App and publish the new version with its version number and effective date.

24.2 We will give you at least 30 days' notice before a change takes effect where it affects the fees you pay, your rights under these Terms, or the grounds on which we may suspend or delete your account. Other changes take effect when we publish them. Continuing to use FemJourn after a change takes effect means you accept it. If you do not accept it, you may delete your account.

25. Matters outside our control

25.1 We are not responsible for any failure or delay caused by something outside our reasonable control, including a failure of telecommunications, the internet, an app store, a cloud service, or an act of government.

26. Governing law and jurisdiction

26.1 These Terms are governed by the laws of India.

26.2 The courts at Mumbai will have jurisdiction, without affecting any right you have to approach a consumer forum under the Consumer Protection Act, 2019.

27. General

27.1 If a clause of these Terms is held to be invalid, the rest continues to apply.

27.2 We may transfer our rights and obligations under these Terms to another company. You may not transfer yours.

27.3 If we do not enforce a right immediately, we do not lose it.

27.4 These Terms, together with the Privacy Policy, are the whole agreement between you and us about FemJourn.

27.5 Nothing in these Terms creates a partnership, agency or employment between you and us.

27.6 We will contact you in the App, by SMS, or at the email address in your account. You may write to us at info@femjourn.com.

28. App store terms

28.1 These Terms are between you and Femnova. They are not between you and Apple or Google, and neither of them is responsible for the App or its content.

28.2 For the App downloaded from the Apple App Store: Apple has no obligation to provide any support or maintenance for the App; if the App fails to conform to any applicable warranty, you may notify Apple and Apple may refund the purchase price, and Apple has no other warranty obligation; Apple is not responsible for any claim about the App, including product liability, any failure to conform to a legal requirement, or a claim under consumer protection or privacy law; and Apple is not responsible for the investigation or defence of any third-party claim that the App infringes intellectual property. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

28.3 You confirm that you are not located in a country subject to a United States Government embargo, and that you are not on any United States Government list of prohibited or restricted parties.

28.4 Where you have downloaded the App from the Google Play Store, your purchase and any refund are also subject to the Google Play Terms of Service and Google's refund policy. Google is not a party to these Terms.

29. How to contact us

29.1 Femnova Private Limited, 506, Building No. 1, Harminder Singh Road, Seven Bungalows, Mumbai, Maharashtra 400061, India. Email: info@femjourn.com.

29.2 These Terms are version 1.0 and take effect on 3 October 2026.

Schedule I — The two Flows

FemJourn is organised into two Flows. Each Flow contains its own check-ins, scores and content.

1. Menstrual health. Check-ins and content covering your periods and related symptoms, including heavy periods, period pain, premenstrual symptoms, symptoms associated with PCOS, and a delayed period, together with the basic period tracker.
2. Menopausal health. Check-ins and content covering menopausal symptoms.